You’ve Enrolled in a New Plan During Open Enrollment—Now what?

You planned ahead, shopped around for the plan that fits your needs, and enrolled in a new health insurance plan during open enrollment. Congrats! We’re glad you’re covered for the upcoming year. For most who enroll during open enrollment, your coverage will begin 1/1/19, but what should you expect while you wait?

If you’ve enrolled in a Bright Health plan, we work to provide stress-free healthcare for our members and that experience starts even before your health plan does. We’re available to help answer your questions and provide guidance from the moment you submit your application. If you need any help, our Member Services team is made up of real people happy to walk you through your new plan. Find the Member Services number for your location on

Below you’ll find more ways to connect with Bright Health and to start getting familiar with your plan—and how to get the most value from it.

When will I receive my new ID card? IDCardIcon

As the first tangible symbol of your membership with Bright Health, we know having your ID card in-hand provides a small sense of comfort. If enrolling during open enrollment, you will receive your member ID card in mid-December. When your card arrives make sure it stays in a secure place. You’ll want it for upcoming doctor visits as well as all the important plan details on it, including key phone numbers. Also arriving in mid-December is your Bright Health welcome kit. It will provide you with all the information you’ll need to get the most out of your plan and get to know Bright Health a little better before your coverage begins.

Get started early with your new plan.

Your ID and welcome kit will provide you with a great start, but Bright Health provides even more opportunities to connect. Getting acquainted with Bright Health and your plan can help save you money and stress down the road.

  1. Set up your Member Hub account - The Member Hub is an online portal that gives you access to important plan and healthy living information. Track your spending, find a provider, view claims, earn rewards, and more. Once you’ve received your member ID card, take the time to set up your account. You can register in just a few easy steps to get started.
  2. Download the Bright Health App - Put Bright Health in your pocket for instant, 24/7 access to all the great tools and resources in your Member Hub. Available for both Apple iOS  and Android  devices. A nice added benefit to having the app is your member ID is always available in-app (even before it arrives in the mail).
  3. Browse our Provider Finder - Whether you’re looking for a new primary care provider (the doctor you typically see) or trying to find the closest urgent care or pharmacy — our simple Provider Finder tool lets you browse all in-network providers. Using an in-network provider can save you money.
  4. Use your Care Team to understand your network - No matter if your question is “Can I see this doctor?” or “How much is covered?” your Care Team is ready to help you find the answers. Our dedicated team is made up of medical professionals that can help you coordinate and fully understand your care. You can use the number on the back of your ID card to get in contact or learn more about staying in-network.
  5. Follow us on social media - A quick and easy way to stay up to date with Bright Health is to follow our social accounts. Follow us on Facebook  and Twitter  to get Bright-related resources, announcements, and healthy-living tips straight to your timelines.

Again, if you ever need to get in touch with Bright Health, find your market-specific member service phone number on If you have any questions about your health plan, coverage, or just want to say hello – we’d love to chat.

No Nonsense. No Hoops. No Headaches.

Author: Bright Health

December 3, 2018