Coronavirus and Coverage

Updated: March 24, 2020

Bright Health and COVID-19

Coronavirus Disease 2019 (COVID-19) is all over the news and on everyone’s minds. We at Bright Health want you to know that we are staying current and keeping your health as our top priority. Education, prevention, and proper care are the best lines of defense. We’re responding quickly with important updates to your coverage so you can feel informed and prepared to deal with COVID-19.

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Updates to your coverage

As part of our efforts to help prevent the spread of COVID-19, we’ve made some changes to your coverage.

Changes are in effect, covering services beginning 3/1/2020, until further notice.

No-cost, COVID-19 diagnostic testing

COVID-19 diagnostic testing and associated office visits are now covered as preventive care, at no cost to our members, regardless of network. Please note, mail-order and over-the-counter COVID-19 diagnostic tests do not qualify.

Early medication refills

We are authorizing early medication refills for members who might be impacted by the outbreak. To get your medication refilled early, contact your pharmacist and ask them to request approval for early refills through Bright Health’s pharmacy help line.

Transportation

We are making non-emergency transportation available to all members. We are also waiving ride limits for non-emergency visits to and from your doctor.

Telehealth

All telehealth services (online and virtual care) obtained in connection with doctor-ordered COVID-19 testing and diagnosis are now covered, at no cost to our members.

Alerts and Notifications
Alerts and Notifications

Important Bright Health COVID-19 Benefits update (Providers)

We have COVID-19 coverage policies and billing codes for services obtained 3/1/2020 or later.

COVID-19 Billing Codes 

We’re always happy to help answer coverage questions, help you find a doctor, and more.

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Quick Links

General Information

First, make sure you are getting your facts from a trusted source. The CDC and your local health authorities are the best places to go for the most accurate, up-to-date information. Here are some resources we think you’ll find valuable:

CDC Resources

COVID-19 Page 

State or city hotline number

Call 411 or check online to find out if your state or city department of health has an information hotline number.

Visit your local hospital’s website

Always call your doctor before going to the doctor’s office. Call an urgent care or hospital if you can’t reach your doctor.

The virus is thought to be spread mainly from person to person through close contact (about 6 feet or less). The most likely way to get sick is to come into contact with the respiratory droplets from an infected person that they produce when they talk, sneeze, or cough. COVID-19 is also present in their stools.

However, it’s possible to get infected through handshakes or contact with infected surfaces or objects. Most common surfaces include counters, tabletops, doorknobs, toilets, phones, keyboards, keys, light switches, etc.

As with other infectious conditions, these prevention basics are your best defense:

  • Wash your hands often, with soap and water, for at least 20 seconds (sing Happy Birthday twice)

    • After blowing your nose, coughing, or sneezing

    • Before eating

    • After going to the bathroom

    • Before touching your face

    • Any time your hands are dirty

  • Use hand sanitizer with at least 60% alcohol content when soap and water are not available.

  • Always wash with soap and water when your hands are dirty

  • Avoid touching mouth, eyes, and nose with unwashed hands

  • Avoid contact with sick people

  • Stay home if you feel sick

  • Cover your coughs and sneezes with a tissue, then throw the tissue in the trash

  • Cough and sneeze into your elbow if you don’t have a tissue on hand, then wash your clothes as soon as possible

  • Clean and sanitize objects and surfaces you frequently touch, using regular household cleaning sprays or wipes

  • Avoid large crowds and events as much as possible

COVID-19 can feel a lot like a cold or the flu. In fact, the Coronavirus is a class of viruses best known for causing the common cold. The main symptoms are:

  • Fever

  • Cough

  • Shortness of breath

Less common symptoms include a sore throat, runny nose, and headache.

If you’re concerned about your symptoms, call your doctor before going into the office. They are trained to ask the right questions and give you the best advice about any needed precautions or instructions. Be sure to mention:

  • Recent travel, especially out of the country

  • Possible contact with an infected person

  • Your symptoms

If you can’t reach your doctor, call an urgent care or hospital before visiting. If you’re directed to the emergency room, call them for any special instructions before you leave.

If you go to your doctor for any reason, even if you do not believe you’re at risk for COVID-19, call your doctor before going into the office. They may need to make special arrangements to protect other patients.

Ask your doctor or hospital if they offer virtual or online visits (telehealth) for flu symptom or COVID-19 evaluation and treatment.

There is a test available for patients who may have COVID-19. Test supplies are limited. A healthcare professional will determine if you should be tested. Your doctor is your best resource, but urgent care centers, hospitals, and emergency rooms have access to the test, too.

Drive-through testing, which currently still requires a doctor’s order, is gradually becoming available in certain communities.

For more information about testing, contact your state health department or call a local COVID-19 hotline.

The CDC currently recommends only people with symptoms use face masks, in order to reduce the spread of the infection to healthy people. If you are instructed by your doctor’s office to go into their facility or elsewhere to be evaluated, wear your own mask if you have one.

We hope this information has helped you feel more prepared to understand, prevent, and deal with COVID-19. After all, we’re in this together.

We hope this information has helped you feel more prepared to understand, prevent, and deal with COVID-19. After all, we’re in this together.


Contact Us

We’re always happy to help answer coverage questions, help you find a doctor, and more. Contact us here.

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