Get the COVID-19 care you need.

Feeling ill? Follow these steps:

Step 1

Call your doctor

Be sure to call first; do not go straight to the office, urgent care or ER. Your doctor will assess your symptoms and tell you what to do next.


Find a doctor:

Individual and Family

Medicare Members

Step 2

Let us help

Need help choosing a doctor or scheduling a ride?


Here’s how to reach us:

Individual & Family 855-521-9342

Medicare Advantage 844-253-3028 TTY: 711

Step 3

Get a free assessment

Doctor On Demand is providing free, personalized COVID-19 assessments. All COVID-19 screenings and tests are free for Bright Health members.

Doctor on Demand

Bright Health and COVID-19

Coronavirus Disease 2019 (COVID-19) is all over the news and on everyone’s minds. We at Bright Health want you to know that we are staying current and keeping your health as our top priority. Education, prevention, and proper care are the best lines of defense. We’re responding quickly with important updates to your coverage so you can feel informed and prepared to deal with COVID-19.

Important Bright Health COVID-19 Benefits update (Providers)

Please view our updated COVID-19 Billing Codes in the Payor Spaces area for Bright Health within

Doctor on Demand


Get virtual care now.

All COVID-19 screenings and diagnostics are free for Bright Health members.


Updates to your Coverage

As part of our efforts to help prevent the spread of COVID-19, we’ve made some changes to your coverage.

Changes are in effect, covering services beginning 3/1/2020, until further notice.


No-cost, COVID-19 diagnostic testing

If you have symptoms, COVID-19 diagnostic testing and associated office visits are now covered as preventive care, at no cost to our members, regardless of network. Testing for other purposes, such as return to work or checking one’s own antibody levels will not be covered. Please note, mail-order and over-the-counter COVID-19 diagnostic tests do not qualify for reimbursement.


Early medication refills

Individual and Family Plan members: Individual and Family Plan members may request early refills in locations where a state of emergency is issued.

Medicare Advantage members: Bright Health has authorized early medication refills for Medicare Advantage members as directed by Center of Medicare & Medicaid Services (CMS).

To get your medication refilled early, contact your pharmacist.



We are making non-emergency transportation available to all members. We are also waiving ride limits for non-emergency visits to and from your doctor.



All telehealth services (online and virtual care) obtained in connection with doctor-ordered COVID-19 testing and diagnosis are now covered, at no cost to our members.

If you choose to use a telehealth provider other than Doctor On Demand you may be required to pay upfront and submit a claim to be reimbursed by Bright Health. The reimbursement forms are located here for: Individual and Family or Medicare

Alerts and notifications

Important Bright Health COVID-19 Benefits update (Providers)

Please view our updated COVID-19 Billing Codes in the Payor Spaces area for Bright Health within

Frequently asked questions

We hope this information helps you feel more prepared to understand, prevent, and deal with COVID-19. After all, we’re in this together.

Frequently Asked Questions:

First, make sure you are getting your facts from a trusted source. The CDC and your local health authorities are the best places to go for the most accurate, up-to-date information. State governments may have travel restrictions in place, so please be aware of these and how it may affect your travel plans. For up-to-date information and travel guidance, the CDC has state and local health department information . Here are some resources we think you’ll find valuable:

CDC Resources

State or city hotline number

Call 411 or check online to find out if your state or city department of health has an information hotline number.

Visit your local hospital’s website

Always call your doctor before going to the doctor’s office. Call an urgent care or hospital if you can’t reach your doctor.

Below summarizes advice from the CDC regarding when you should isolate yourself, for example:

  • when exposed to someone who has COVID-19
  • when exposed to someone who has a positive diagnostic (not antibody)* test, but
  • no symptoms
  • when you have COVID-19
  • if you’ve had a positive diagnostic (not antibody)* test, but no symptoms

*A diagnostic test finds the virus itself in someone who is carrying it—especially if that person has COVID-19 symptoms. Antibody tests are not diagnostic.

IMPORTANT: See additional advice below.

  • I had close contact with someone with COVID-19 or is carrying the virus: Stay home until 14 days after the last exposure except to get medical care. If you get exposed again, restart the day count. Take your temperature twice a day and watch for COVID-19 symptoms.
  • I have positive test without any symptoms: Self-quarantine and precautions for 10 days after the date of their first positive diagnostic test. Take your temperature twice a day and watch for COVID- 19 symptoms.
  • I have Mild to Moderate COVID- 19: All of the following:

    • Self-quarantine and precautions for 10 days after symptom onset (the first day of symptoms including non- respiratory ones)


    • No fever for at least 24 hours, without the use of fever-reducing medications


    • Improvement of other symptoms.

  • I have Severe COVID-19: Generally, the same as someone who develops mild or moderate COVID-19.

A small number of persons with severe illness may carry the virus for longer than 10 days. Doctors may decide to continue isolation and precautions for up to 20 days after symptom onset (the first day of symptoms including non-respiratory ones). They consult with infection control experts to make that decision.

Persons with severe COVID-19 are usually hospitalized and may be still in the hospital when the isolation period ends. If you return home before that period ends, follow the isolation advice for “Mild to Moderate COVID- 19”.

If you need to isolate:

  • Stay home except to get medical care. If possible, stay in a specific room and away from others in your home.
  • Avoid contact with others, especially people at high risk for COVID-19.
  • If you have to interact with people, stay at least 6 feet away from others AND wear a face covering/mask at all times.

Local health authorities usually follow the same guidance, but sometimes they may have different requirements. Talk to your doctor or a local health authority.

Always let your doctor know about your circumstances, especially if you are in a high-risk group.

If you were exposed and develop symptoms suspicious of COVID-19 consult with your doctor. If you have even mild symptoms, call ahead before going to the doctor’s office, urgent care or the emergency room. This way you know before arriving there where to go exactly and what to do when you get there.

IMPORTANT: If you have a severe immune system condition, talk to your doctor. You may need to stay home longer than the period suggested below. A negative diagnostic test may be used to determine the end of isolation of people with severe immune conditions. This would be done in consultation with an infectious disease specialist. Note: A negative test is actually two negative results of tests done at least 24 hours apart.

The virus is thought to be spread mainly from person to person through close contact (about 6 feet or less). The most likely way to get sick is to come into contact with the respiratory droplets from an infected person that they produce when they talk, sneeze, or cough. COVID-19 is also present in their stools.

However, it’s possible to get infected through handshakes or contact with infected surfaces or objects. Most common surfaces include counters, tabletops, doorknobs, toilets, phones, keyboards, keys, light switches, etc.

As with other infectious conditions, these prevention basics are your best defense:

  • Wash your hands often, with soap and water, for at least 20 seconds (sing Happy Birthday twice)

    • After blowing your nose, coughing, or sneezing

    • Before eating

    • After going to the bathroom

    • Before touching your face

    • Any time your hands are dirty

  • Use hand sanitizer with at least 60% alcohol content when soap and water are not available.

  • Always wash with soap and water when your hands are dirty

  • Avoid touching mouth, eyes, and nose with unwashed hands

  • Avoid contact with sick people

  • Stay home if you feel sick

  • Cover your coughs and sneezes with a tissue, then throw the tissue in the trash

  • Cough and sneeze into your elbow if you don’t have a tissue on hand, then wash your clothes as soon as possible

  • Clean and sanitize objects and surfaces you frequently touch, using regular household cleaning sprays or wipes

  • Avoid large crowds and events as much as possible

COVID-19 can feel a lot like a cold or the flu. In fact, the Coronavirus is a class of viruses best known for causing the common cold. The main symptoms are:

  • Fever

  • Cough

  • Shortness of breath

Less common symptoms include a sore throat, runny nose, and headache.

If you’re concerned about your symptoms, call your doctor before going into the office. They are trained to ask the right questions and give you the best advice about any needed precautions or instructions. Be sure to mention:

  • Recent travel, especially out of the country

  • Possible contact with an infected person

  • Your symptoms

If you can’t reach your doctor, call an urgent care or hospital before visiting. If you’re directed to the emergency room, call them for any special instructions before you leave.

If you go to your doctor for any reason, even if you do not believe you’re at risk for COVID-19, call your doctor before going into the office. They may need to make special arrangements to protect other patients.

Ask your doctor or hospital if they offer virtual or online visits (telehealth) for flu symptom or COVID-19 evaluation and treatment, or click to be connected with Doctor On Demand.

There is a test available for patients who may have COVID-19. Test supplies are limited. A healthcare professional will determine if you should be tested. Your doctor is your best resource, but urgent care centers, hospitals, and emergency rooms have access to the test, too.

Drive-through testing, which currently still requires a doctor’s order, is gradually becoming available in certain communities.

For more information about testing, contact your state health department or call a local COVID-19 hotline.

It is now recommended that the general public use nonmedical, cloth face coverings to help prevent the spread of infection. This is especially important if you have even mild symptoms of cold or flu, which may be caused by coronavirus. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders. Face coverings do not replace the need for social distancing.

Find Bright Health’s latest news here.

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We’re always happy to help answer coverage questions, help you find a doctor, and more. Contact us here.


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