SMS Terms & Conditions

These terms and conditions apply when you provide prior express consent to receive text messages from Bright Health Inc or its affiliates or vendors.
You have requested to receive text messages from Bright Health. Text messages from us may include general health information and Message frequency may vary.

If you decide that you no longer want to receive text messages from us, you can opt-out through the Bright Health Member Portal or by calling the customer service number located on the back on your member ID card.

After signing up, you will receive a text message from 247526 on your mobile number. To confirm your opt-in to this program, please reply with the keyword Yes to 247526. Message frequency may vary. In all programs, you may text STOP to Cancel messaging for that program and HELP for Help. Text messages will be sent to your mobile number using an automatic dialing system. Msg & Data rates may apply. Text messaging may not be available via all carriers.

Sample Message received BHPLAN: Thanks for subscribing! Find more info at BrightHealthPlan.com Reply HELP for help, STOP to cancel. Std. msg & data rates apply

Certain situations outside of our control may impact your ability to receive text messages from us in a timely manner or fail to reach you at all. These situations include: mobile signal issues; carrier transmission issues; or interference from terrain, buildings, or other impediment. We are not liable for any losses arising from a message that is delayed or not delivered to you.

 

PRIVACY & SECURITY

Messages from us may include protected health information (PHI). Because text messaging is not an encrypted form of communication, PHI may be intercepted or viewed by other people that access your mobile device. We encourage the use of technologies to protect your device from unauthorized use, including the use of passwords or other technologies.

You are responsible for letting us know if your mobile number changes. Failure to update us about a change to your mobile number could result in PHI being viewed by an unintended third party, which we are not liable for.

Compatible carriers include: AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, Alltel (Verizon Wireless), U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, C Spire Wireless CellSouth, Cricket, Cincinnati Bell and Virgin Mobile®.

Mobile carriers are not liable for delayed or undelivered messages.

 

Please see Bright Health’s Privacy Policy for additional Privacy information:

 

https://brighthealthplan.com/privacy-practices